FAQ

Shipping & Delivery

Where do you ship to?

We are excited to announce that we currently ship worldwide!

When will I receive the journal if I order now?

We are currently open for pre-orders! Pre-order here to get 10% off your journal.

Estimated delivery lead time are as follows:

  • Local within Singapore (2 to 4 working days)
  • International outside Singapore (up to 14 working days)

Please note that this is an estimate only. Shipments may be delayed during peak sale periods, or held up at customs (for international shipments).

How much is shipping?

Estimated charges for tracked shipment of each journal are as follows:

  • Singapore: S$3
  • Brunei and Malaysia: S$15
  • China, Hong Kong, Indonesia, Philippines, South Korea, Taiwan, Thailand, Vietnam: S$25
  • Rest of World: S$35

Can I buy the journal in a physical store?

Yes! We are currently stocked at the following locations:

  • The Sea Apple Shop, United Square
  • Liliewoods Social, Great World City
  • LOOQAL, Tanglin Mall
  • Mindful Space, Winstedt Rd

My Order

Can I make a change to my order?

If you wish to change your order details (e.g. remove/add products to your order, or change your address), please contact helloexploreventures@gmail.com as soon as possible. 

Since orders are processed quickly, we cannot guarantee that we will be able to make changes to your order. However, we will do our best!

Do you offer discount for bulk orders?

If you wish to make a bulk order purchase, we are happy to share that we do offer bulk order discount pricing.

If you purchase 10 or more quantities, you will receive 20% off our order! Discounts are automatically taken at checkout. 

Please email us at helloexploreventures@gmail.com for orders over 100 copies, and we will be glad to assist you!

What is the status of my order?

Once an order has been packed and ready to be shipped, an email containing the tracking number will be sent. To ensure that you receive this notification, please check that you have entered the right email address at checkout. 

Others

Do you have anything for teenagers, youth or adults?

Thank you for your interest!

We are working hard to curate more products that are relevant and engaging for other age groups too. Do stay tuned!

In the meantime, follow us on our Instagram page for the latest updates, or join our community to get the latest dibs!